This Team & Service Policy (“Policy”) outlines the operational standards, service principles, organizational structure philosophy, and customer commitment practices of Hainan Shengfan International Supply Chain Co., Ltd. (“Company,” “we,” “us,” or “our”). This Policy applies to all services and products offered through our website, including but not limited to bags, perfumes, and watches.
By engaging with our website, purchasing products, or communicating with us, you acknowledge and agree to the principles and service framework described in this Policy.
1. Company Information
Company Name: Hainan Shengfan International Supply Chain Co., Ltd.
Registered Address: 18D, 18th Floor, Xingcheng Renxia Building, No. 51-1 Haixiu Middle Road, Datong Street, Longhua District, Haikou City, Hainan Province (Centralized Office Area)
Contact Email: shenfan2889@163.com
All service-related inquiries must be directed to the above email address.
2. Purpose of This Policy
This Policy is designed to:
- Explain our team structure and operational philosophy
- Outline our service standards and commitments
- Clarify customer support principles
- Describe quality assurance processes
- Define ethical standards and professional conduct
- Establish transparency regarding service delivery
This document serves as a formal statement of our service framework and organizational values.
3. Our Organizational Structure
As an international supply chain company engaged in the sale and distribution of bags, perfumes, and watches, our team operates under a structured operational model designed to ensure efficiency, reliability, and customer satisfaction.
Our internal structure may include:
- Procurement coordination personnel
- Product quality inspection personnel
- Logistics coordination personnel
- Customer service representatives
- Administrative and compliance support personnel
- Supply chain management specialists
Each functional area works collaboratively to maintain operational integrity and service quality.
4. Team Philosophy
Our team operates under the following guiding principles:
4.1 Professionalism
We maintain professional standards in communication, operations, and service delivery.
4.2 Accountability
Each team member is accountable for their responsibilities and committed to ensuring accuracy and transparency.
4.3 Efficiency
We aim to process orders, respond to inquiries, and resolve issues in a timely manner.
4.4 Continuous Improvement
We continuously review operational procedures to improve service quality and customer satisfaction.
4.5 Integrity
We conduct business ethically, responsibly, and in compliance with applicable regulations.
5. Service Scope
Our services include:
- Product sales (bags, perfumes, watches)
- Order processing and fulfillment coordination
- Shipping coordination
- After-sales support
- Product information assistance
- Return and refund processing (subject to policy)
- Customer inquiry management
6. Customer Service Commitment
We are committed to providing professional and respectful customer service. Our commitments include:
- Clear communication
- Accurate order handling
- Transparent policies
- Fair resolution procedures
- Reasonable response times
All communication should be directed to:
Email: shenfan2889@163.com
7. Communication Standards
We strive to:
- Respond to inquiries within a reasonable timeframe
- Provide clear and concise explanations
- Maintain professional tone and conduct
- Protect customer information
- Avoid misleading or ambiguous statements
Customers are encouraged to include their order number and relevant details in all communications.
8. Product Quality Assurance
We aim to ensure that all products meet our internal quality standards before shipment.
8.1 Inspection Procedures
Our quality assurance process may include:
- Visual inspection
- Packaging inspection
- Condition verification
- Inventory verification
8.2 Product Categories
Bags: Checked for material condition, stitching integrity, hardware condition, and packaging completeness.
Perfumes: Checked for intact seals, proper packaging, and compliance labeling where required.
Watches: Checked for packaging completeness, physical condition, and visible defects.
9. Supply Chain Coordination
As a supply chain company, we coordinate sourcing and distribution responsibly. Our team:
- Verifies product consistency
- Coordinates with logistics providers
- Manages order allocation
- Ensures documentation accuracy
- Oversees dispatch coordination
We aim to minimize delays and ensure operational efficiency.
10. After-Sales Support
After-sales support may include:
- Assistance with product concerns
- Return and refund guidance
- Shipping issue coordination
- Order status clarification
Support is subject to applicable policies and verification procedures.
11. Service Limitations
While we strive for excellence, service limitations may occur due to:
- External logistics disruptions
- Customs procedures
- Regulatory restrictions
- Force majeure events
- Carrier delays
We are not responsible for delays or disruptions beyond our control.
12. Ethical Business Conduct
Our team adheres to ethical standards, including:
- Fair dealing
- Transparent pricing
- Honest product representation
- Compliance with applicable laws
- Respectful customer interactions
We do not tolerate fraudulent activities, misrepresentation, or unethical conduct.
13. Customer Responsibilities
Customers are expected to:
- Provide accurate information
- Review product descriptions carefully
- Comply with local regulations
- Communicate respectfully
- Follow return and shipping procedures
Mutual cooperation enhances service efficiency.
14. Complaint Handling Procedure
If a customer has a complaint:
- Submit detailed information via email.
- Provide order number and supporting evidence if applicable.
- Allow reasonable time for review.
We will review each complaint objectively and respond appropriately.
15. Service Response Time
Response times may vary depending on:
- Inquiry volume
- Business days
- Complexity of request
- Verification requirements
We aim to respond within a reasonable operational timeframe.
16. Data Protection in Service Delivery
In delivering services, we may handle customer information. We are committed to:
- Limiting access to authorized personnel
- Protecting personal data
- Using information only for service purposes
- Avoiding unauthorized disclosure
17. Service Quality Monitoring
We may internally review:
- Customer feedback
- Service performance metrics
- Processing times
- Issue resolution outcomes
These reviews help improve our service processes.
18. Conflict Resolution Principles
When disputes arise, we aim to:
- Review facts objectively
- Apply policies consistently
- Communicate clearly
- Seek fair and reasonable solutions
All decisions are made based on documented policies and available evidence.
19. Operational Transparency
We are committed to transparency in:
- Product representation
- Pricing structure
- Policy publication
- Communication channels
Policies are made publicly accessible to ensure clarity.
20. Limitations of Service Liability
Our service liability is limited to:
- Order-related support
- Policy-based resolutions
- Applicable product value
We are not liable for indirect damages, consequential losses, or external third-party actions.
21. Service Availability
Our services are available subject to:
- Operational capacity
- Regulatory compliance
- Product availability
- Technical functionality of the website
We reserve the right to suspend or modify services when necessary.
22. Professional Development
Our team may engage in:
- Operational training
- Process improvement initiatives
- Quality control enhancement
- Compliance updates
Continuous development supports better service delivery.
23. Service Modifications
We reserve the right to:
- Modify service procedures
- Update internal workflows
- Adjust support protocols
- Improve operational standards
Updates may be implemented without prior notice.
24. Language and Communication
Official service communication is conducted in writing via the provided email address. Clear written documentation ensures accurate recordkeeping and professional handling.
25. Commitment to Long-Term Relationships
We value long-term cooperation with customers and business partners. Our service approach emphasizes:
- Reliability
- Stability
- Professional conduct
- Consistent policy enforcement
26. Policy Updates
This Team & Service Policy may be updated periodically to reflect operational improvements or regulatory changes. Updates become effective upon publication on the website.
Continued engagement with our services constitutes acceptance of the updated Policy.
27. Contact Information
For all service-related inquiries, please contact:
Hainan Shengfan International Supply Chain Co., Ltd.
Address: 18D, 18th Floor, Xingcheng Renxia Building, No. 51-1 Haixiu Middle Road, Datong Street, Longhua District, Haikou City, Hainan Province (Centralized Office Area)
Email: shenfan2889@163.com
28. Final Acknowledgment
By using our website and purchasing our products, you acknowledge that:
- You understand our service framework.
- You accept our operational procedures.
- You agree to communicate through official channels.
- You recognize service limitations where applicable.
- You accept policy-based resolution procedures.