1. About Our Company
Q1: Who operates this website?
This website is operated by Hainan Shengfan International Supply Chain Co., Ltd., an international supply chain company engaged in the sale and distribution of bags, perfumes, and watches.
Q2: Where is your company located?
Our registered address is:
18D, 18th Floor, Xingcheng Renxia Building, No. 51-1 Haixiu Middle Road, Datong Street, Longhua District, Haikou City, Hainan Province (Centralized Office Area)
Q3: How can I contact your company?
For all inquiries, please contact us via email at:
shenfan2889@163.com
2. Orders & Purchasing
Q4: How do I place an order?
You can place an order directly through our website by selecting your desired product, adding it to your cart, and completing the checkout process.
Q5: Can I modify or cancel my order?
Orders may be modified or canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return procedure outlined in our Return & Refund Policy.
Q6: How do I know if my order was successful?
After completing your purchase, you will receive an order confirmation. If you do not receive confirmation, please contact us at shenfan2889@163.com.
Q7: What payment methods do you accept?
Accepted payment methods are displayed at checkout. All payments must be successfully processed before order fulfillment begins.
3. Products
Q8: What products do you sell?
We sell bags, perfumes, and watches through our website.
Q9: Are your products inspected before shipment?
Yes. Products undergo internal quality checks prior to shipment to ensure they meet our condition and packaging standards.
Q10: Are product images accurate?
We aim to present accurate product images. However, slight variations in color or appearance may occur due to lighting, screen settings, or manufacturing differences.
Q11: Do perfumes come sealed?
Yes. Perfumes are shipped in sealed condition. For hygiene and safety reasons, opened perfumes are not eligible for return.
4. Shipping
Q12: How long does order processing take?
Orders are typically processed within 1–5 business days after payment confirmation. Processing time does not include shipping transit time.
Q13: How long does delivery take?
Delivery times vary depending on destination and shipping method. Standard shipping may take approximately 7–20 business days, while express shipping may take approximately 3–10 business days.
Q14: Do you ship internationally?
International shipping availability depends on logistics conditions and local regulations. Shipping options are shown at checkout when applicable.
Q15: Who pays customs duties and taxes?
Customers are responsible for any customs duties, VAT, or import taxes imposed by the destination country.
Q16: How can I track my order?
If tracking is available, you will receive tracking information after shipment. Please monitor tracking updates through the carrier’s system.
Q17: What if my package is delayed?
Delays may occur due to customs inspections, carrier disruptions, weather conditions, or other external factors. We are not responsible for delays beyond our control.
5. Returns & Refunds
Q18: What is your return policy?
Returns must comply with our Return & Refund Policy. Generally, items must be unused, in original condition, and returned within the specified return window.
Q19: Can I return a perfume?
Perfumes must remain unopened and sealed to qualify for return. Opened or used perfume products are not eligible for return due to hygiene reasons.
Q20: How do I request a return?
To request a return, email us at shenfan2889@163.com with your order number and reason for return. Please wait for return authorization before sending any item back.
Q21: Who pays for return shipping?
Unless the return is due to a confirmed defect or incorrect shipment, customers are responsible for return shipping costs.
Q22: How long does it take to receive a refund?
Refund processing times vary depending on payment providers and financial institutions. We will process approved refunds within a reasonable timeframe after inspection.
6. Damaged or Incorrect Items
Q23: What should I do if I receive a damaged item?
Please contact us within 48 hours of delivery. Include your order number and clear photos showing the damage.
Q24: What if I received the wrong product?
Contact us immediately with your order number and supporting photos. We will review and provide appropriate resolution.
Q25: What if my package is marked delivered but I did not receive it?
Please verify your shipping address and check with local carriers or neighbors. We are not responsible for packages after confirmed delivery.
7. Account & Privacy
Q26: Do I need an account to place an order?
Account requirements depend on website setup. You may place orders according to the checkout options provided.
Q27: How is my personal information protected?
We implement reasonable security measures to protect personal information in accordance with our Privacy Policy.
Q28: Do you sell customer information?
No. We do not sell personal information.
8. Product-Specific Questions
Q29: Are watches adjustable?
Some watches may allow strap adjustments depending on the model. Please review product descriptions before purchasing.
Q30: Are bags sold with original packaging?
Bags are shipped with appropriate protective packaging to ensure safe delivery.
Q31: Are perfumes safe for international shipping?
Perfumes may be subject to shipping restrictions in certain countries due to flammable content regulations.
9. General Policies
Q32: Can policies change?
Yes. We reserve the right to update policies at any time. Updated policies will be posted on our website.
Q33: What happens if my order is refused?
If a shipment is refused, return shipping costs and applicable fees may be deducted from your refund.
Q34: Do you guarantee delivery dates?
Estimated delivery times are provided for reference only and are not guaranteed.
10. Customer Support
Q35: How long does it take to receive a response?
We aim to respond within a reasonable timeframe during business operations.
Q36: What information should I include in my email?
Please include:
- Your full name
- Order number
- Detailed description of your inquiry
Send all inquiries to:
shenfan2889@163.com
Still Have Questions?
If your question is not answered above, please contact us directly:
Hainan Shengfan International Supply Chain Co., Ltd.
18D, 18th Floor, Xingcheng Renxia Building, No. 51-1 Haixiu Middle Road, Datong Street, Longhua District, Haikou City, Hainan Province (Centralized Office Area)
Email: shenfan2889@163.com