This Return & Refund Policy (“Policy”) applies to all purchases made through the website operated by Hainan Shengfan International Supply Chain Co., Ltd. (“Company,” “we,” “us,” or “our”). This Policy governs the return, exchange, refund, and related procedures for products including bags, perfumes, and watches.
By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms outlined in this Policy.
1. Company Information
Company Name: Hainan Shengfan International Supply Chain Co., Ltd.
Registered Address: 18D, 18th Floor, Xingcheng Renxia Building, No. 51-1 Haixiu Middle Road, Datong Street, Longhua District, Haikou City, Hainan Province (Centralized Office Area)
Contact Email: shenfan2889@163.com
All return requests, inquiries, or refund communications must be submitted via the above email address.
2. General Return Policy Overview
We strive to provide high-quality products and a satisfactory customer experience. If you are not fully satisfied with your purchase, you may request a return or exchange in accordance with the conditions set forth below.
Returns are subject to eligibility requirements, time limitations, product conditions, and inspection procedures. We reserve the right to approve or reject any return request based on compliance with this Policy.
3. Return Eligibility Period
Customers may request a return within 14 calendar days from the date of confirmed delivery.
- The return request must be submitted via email within this 14-day period.
- The date of delivery is determined by the carrier’s confirmed tracking information.
- Requests submitted after the return window has expired may not be approved.
4. Eligible Products for Return
To qualify for a return or exchange, the following conditions must be met:
- The product must be unused.
- The product must be in original condition.
- The product must not show signs of wear, damage, alteration, or use.
- The product must include all original packaging.
- All tags, labels, protective films, seals, and accessories must remain intact.
- The product must be returned in resalable condition.
Failure to meet these requirements may result in denial of the return or partial refund.
5. Non-Returnable Items
Due to the nature of certain products, the following items may not be eligible for return:
5.1 Perfumes
Perfumes are considered sensitive personal-use items. For hygiene and safety reasons:
- Opened or used perfume products cannot be returned.
- Perfume items with broken seals are not eligible for return.
- Returns will only be accepted if the perfume packaging remains fully sealed and unopened.
5.2 Personalized or Customized Products
Products that have been customized, engraved, altered, or made to specific customer specifications are non-returnable unless defective.
5.3 Clearance or Final Sale Items
Items marked as “Final Sale,” “Clearance,” or otherwise designated as non-returnable at the time of purchase are not eligible for return or refund.
5.4 Damaged Due to Misuse
Products damaged due to improper handling, misuse, neglect, or unauthorized repair are not eligible for return.
6. Damaged, Defective, or Incorrect Items
If you receive:
- A damaged product
- A defective product
- An incorrect item
- An item missing components
You must notify us within 48 hours of delivery.
Your email must include:
- Order number
- Description of the issue
- Clear photographs showing the damage or defect
- Photos of packaging (if applicable)
Failure to report such issues within 48 hours may limit eligibility for resolution.
If verified, we may offer:
- Replacement
- Exchange
- Refund
- Store credit (where applicable)
The resolution method will be determined at our discretion based on the specific circumstances.
7. Return Request Procedure
To initiate a return:
- Send an email to: shenfan2889@163.com
- Include:
- Order number
- Product name(s)
- Reason for return
- Supporting photos (if applicable)
- Wait for written return authorization.
Returns sent without prior authorization may not be accepted.
Once approved, we will provide instructions for return shipment.
8. Return Shipping Responsibilities
Unless the return is due to our error (defective or incorrect item):
- Customers are responsible for return shipping costs.
- Shipping fees are non-refundable.
- We recommend using a trackable shipping service.
- We are not responsible for lost return shipments.
If the return is due to a verified defect or incorrect shipment, we may determine appropriate compensation or reimbursement at our discretion.
9. Inspection and Processing
Upon receipt of the returned item:
- We will inspect the product.
- We will verify compliance with this Policy.
- We will assess product condition.
- We will determine eligibility for refund or exchange.
Inspection may take several business days.
If the product does not meet return conditions:
- The item may be rejected.
- The item may be returned to the customer at their expense.
- A partial refund may be issued depending on condition.
10. Refund Policy
10.1 Refund Method
Approved refunds will be processed using the original payment method whenever possible.
10.2 Refund Processing Time
Refund processing times may vary depending on:
- Payment provider
- Financial institution
- Cross-border transaction processing
- Bank policies
We are not responsible for delays caused by third-party financial institutions.
10.3 Non-Refundable Charges
The following are generally non-refundable:
- Original shipping fees
- Express shipping upgrades
- Customs duties or taxes (if applicable)
- Handling fees
11. Exchanges
We offer exchanges for eligible items under the following conditions:
- Item must meet return eligibility requirements.
- Exchange request must be submitted within the return window.
- Replacement item availability must be confirmed.
If the requested replacement is unavailable:
- A refund may be offered instead.
Shipping costs for exchanges may apply depending on circumstances.
12. International Orders
For international customers:
- Customs duties and taxes are the responsibility of the customer.
- Delays caused by customs are beyond our control.
- Refused shipments due to unpaid duties may incur return shipping fees.
- Refunds may be reduced by applicable fees if shipment is refused.
13. Product-Specific Return Considerations
13.1 Bags
Bags must be:
- Unused
- Free from scratches or stains
- Returned with dust bags, packaging, tags, and accessories
Signs of wear, odor, or damage may result in rejection.
13.2 Watches
Watches must:
- Be unworn
- Include original packaging
- Include warranty cards (if provided)
- Include protective films
Tampered watches or adjusted links may not qualify for return.
13.3 Perfumes
Perfumes must:
- Remain sealed
- Be unopened
- Be in original packaging
- Have intact safety seals
Opened fragrance products cannot be returned for hygiene reasons.
14. Fraud Prevention
We reserve the right to:
- Deny returns suspected of fraud.
- Request additional verification.
- Limit return privileges.
- Refuse service for abuse of return policy.
Excessive returns or suspicious behavior may result in account restrictions.
15. Partial Refunds
In certain cases, partial refunds may be issued if:
- Items are returned with minor damage.
- Packaging is incomplete.
- Accessories are missing.
- Product value has been diminished.
The amount deducted will reflect the reduced resale value.
16. Cancellation Policy
Orders may be canceled before shipment.
Once an order has been shipped:
- It cannot be canceled.
- The return process must be followed instead.
Refunds for canceled orders may be subject to payment processing fees.
17. Refused Shipments
If a customer refuses delivery:
- Return shipping fees may be deducted.
- Customs-related charges may be deducted.
- Original shipping fees are non-refundable.
Refunds will only be processed once the returned package is received and inspected.
18. Lost or Stolen Packages
We are not responsible for:
- Packages lost after confirmed delivery.
- Theft after delivery confirmation.
- Incorrect addresses provided by customers.
Customers are responsible for providing accurate shipping information.
19. Force Majeure
We are not liable for delays or failure in return processing due to:
- Natural disasters
- Government actions
- Transportation disruptions
- Customs delays
- Labor disputes
- Technical failures
20. Limitation of Liability
Our liability related to returns or refunds shall not exceed the original purchase price of the product.
We are not responsible for:
- Indirect damages
- Consequential losses
- Business interruptions
- Emotional distress
- Loss of profit
21. Policy Modifications
We reserve the right to modify this Return & Refund Policy at any time.
Changes will become effective upon posting on the website.
Continued use of our website constitutes acceptance of revised terms.
22. Customer Responsibility
Customers are responsible for:
- Reviewing product descriptions before purchase.
- Ensuring compatibility.
- Understanding fragrance preferences before purchasing perfumes.
- Confirming product specifications.
We encourage customers to contact us with product-related questions prior to purchase.
23. Communication
All return and refund inquiries must be sent to:
Email: shenfan2889@163.com
We aim to respond within a reasonable timeframe.
24. Final Acknowledgment
By placing an order through our website, you acknowledge that:
- You understand this Return & Refund Policy.
- You agree to its terms.
- You accept the outlined return procedures.
- You understand non-returnable categories.
- You accept inspection requirements.
25. Governing Law
This Policy shall be interpreted in accordance with applicable laws and regulations.