This Shipping Policy (“Policy”) governs the shipping, handling, delivery, and related logistics procedures for products sold by Hainan Shengfan International Supply Chain Co., Ltd. (“Company,” “we,” “us,” or “our”). This Policy applies to all purchases made through our website, including but not limited to bags, perfumes, and watches.
By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping Policy.
1. Company Information
Company Name: Hainan Shengfan International Supply Chain Co., Ltd.
Registered Address: 18D, 18th Floor, Xingcheng Renxia Building, No. 51-1 Haixiu Middle Road, Datong Street, Longhua District, Haikou City, Hainan Province (Centralized Office Area)
Contact Email: shenfan2889@163.com
All shipping-related inquiries must be directed to the above email address.
2. Scope of This Policy
This Shipping Policy outlines:
- Order processing times
- Shipping methods
- Delivery timelines
- Shipping fees
- Customs and import responsibilities
- Risk of loss and title transfer
- Delivery issues and delays
- Address accuracy requirements
- International shipping terms
- Special product handling considerations
This Policy applies to all products sold through our website.
3. Order Processing Time
3.1 Standard Processing
Orders are typically processed within 1–5 business days after payment confirmation.
Processing time includes:
- Order verification
- Payment confirmation
- Inventory allocation
- Packaging preparation
- Label generation
Processing does not include transit time.
3.2 Business Days
Business days exclude:
- Weekends
- Public holidays
- Government-declared holidays
- Unforeseen emergency closures
3.3 High Volume Periods
During peak seasons, promotional campaigns, or major holidays, processing times may be extended. Customers will be notified in case of significant delays.
4. Shipping Methods
We work with reliable shipping carriers and logistics partners to ensure timely delivery. Shipping methods may vary depending on:
- Destination country
- Package size and weight
- Product category (bags, perfumes, watches)
- Local regulations
Shipping options may include:
- Standard international shipping
- Express shipping
- Specialized carrier services for restricted items
The available shipping methods will be displayed at checkout where applicable.
5. Shipping Costs
5.1 Calculation of Shipping Fees
Shipping fees are calculated based on:
- Destination location
- Shipping method selected
- Package weight and dimensions
- Special handling requirements
Shipping fees will be displayed at checkout prior to payment confirmation.
5.2 Non-Refundable Shipping Fees
Shipping charges are generally non-refundable unless otherwise required by law or due to verified shipping errors caused by us.
6. Delivery Timeframes
Delivery times vary depending on:
- Destination country
- Shipping method selected
- Customs clearance procedures
- Carrier performance
- Weather conditions
- Regulatory inspections
Estimated delivery times are provided for reference only and are not guaranteed.
6.1 Standard Shipping
Estimated transit time: approximately 7–20 business days.
6.2 Express Shipping
Estimated transit time: approximately 3–10 business days.
These timeframes may vary depending on destination and external circumstances.
7. International Shipping
As an international supply chain company, we ship to various countries worldwide, subject to legal and regulatory limitations.
7.1 Customs Duties and Taxes
Customers are responsible for:
- Import duties
- Customs fees
- VAT or sales taxes
- Brokerage fees
- Any additional charges imposed by destination authorities
We are not responsible for delays caused by customs clearance.
7.2 Customs Documentation
We provide necessary shipping documentation. However, customers must ensure that products are legally permitted for import into their country.
Failure to comply with local regulations may result in:
- Delayed delivery
- Confiscation
- Return shipment
- Additional fees
8. Shipping Restrictions
Certain products may have shipping restrictions depending on destination regulations.
8.1 Perfumes
Perfumes may be classified as flammable or restricted items in certain jurisdictions. Shipping perfumes may:
- Require specialized packaging
- Use specific carriers
- Experience longer transit times
- Be unavailable to certain destinations
If a perfume cannot be shipped to your location, we reserve the right to cancel the order and issue a refund.
8.2 Watches and Bags
Generally eligible for international shipping, subject to customs regulations.
9. Risk of Loss and Title Transfer
Risk of loss transfers to the customer once the package is:
- Handed over to the carrier, or
- Marked as shipped
We are not responsible for:
- Carrier delays
- Lost packages after confirmed dispatch
- Delivery errors caused by incorrect addresses
- Theft after confirmed delivery
Customers are encouraged to monitor tracking updates.
10. Tracking Information
Once the order has been shipped:
- A tracking number may be provided when available.
- Tracking updates are subject to carrier systems.
- Delays in tracking updates may occur.
Customers are responsible for monitoring shipment progress.
11. Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Required information may include:
- Full name
- Street address
- City
- Postal code
- Country
- Contact email
Incorrect or incomplete addresses may result in:
- Delivery failure
- Return to sender
- Additional shipping fees
- Delayed delivery
We are not responsible for losses caused by inaccurate address information provided by customers.
12. Undeliverable or Refused Packages
If a package is:
- Refused by the recipient
- Undeliverable due to incorrect address
- Unclaimed
- Returned due to unpaid customs fees
The customer may be responsible for:
- Return shipping charges
- Customs handling fees
- Storage fees
- Re-shipping costs
Refunds for refused shipments may be reduced by applicable charges.
13. Lost Shipments
If a package is marked as lost by the carrier:
- Customers must notify us promptly.
- An investigation may be initiated.
- Resolution options may include replacement or refund at our discretion.
Carrier investigation timelines vary and may take several weeks.
14. Damaged Shipments
If your package arrives visibly damaged:
- Inspect the package before acceptance.
- Take photographs of the damage.
- Contact us within 48 hours of delivery.
Failure to report shipping damage promptly may affect eligibility for claims.
15. Partial Shipments
In certain cases:
- Orders may be shipped in multiple packages.
- Items may ship separately due to inventory or logistics reasons.
- Customers will not be charged additional shipping unless agreed upon.
16. Pre-Order Items
If pre-order items are offered:
- Shipping timelines will be clearly indicated.
- Orders containing pre-order items may ship once all items are available.
- Split shipment options may be limited.
17. Delivery Delays
Delivery delays may occur due to:
- Customs inspections
- Weather disruptions
- Carrier backlogs
- Global logistics disruptions
- Regulatory changes
- Public health emergencies
- Transportation strikes
We are not liable for delays caused by circumstances beyond our control.
18. Shipping Insurance
Shipping insurance may or may not be included depending on carrier arrangements.
If insurance is included:
- Claims must follow carrier procedures.
- Documentation may be required.
Customers may request additional shipping security arrangements before dispatch where applicable.
19. Change of Shipping Address
Address changes may be permitted:
- Only before shipment.
- Subject to order processing status.
Once shipped, address changes are generally not possible.
20. Delivery Confirmation
Delivery is considered complete when:
- Carrier tracking confirms delivery.
- Package is left at the address provided.
- Signed confirmation is recorded (if applicable).
We are not responsible for packages after confirmed delivery.
21. Product-Specific Packaging
21.1 Bags
Bags are packaged with protective materials to prevent:
- Scratches
- Deformation
- Surface damage
21.2 Watches
Watches are packaged securely to prevent:
- Impact damage
- Moisture exposure
- Movement during transit
21.3 Perfumes
Perfumes may require:
- Protective inner packaging
- Compliance labeling
- Hazardous goods handling where required
22. Force Majeure
We are not responsible for shipping delays or failures caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Government actions
- War
- Pandemic-related restrictions
- Transportation disruptions
- Customs seizures
- Regulatory changes
23. Shipping Policy Updates
We reserve the right to modify this Shipping Policy at any time without prior notice.
Changes become effective upon posting to the website.
Continued use of our website constitutes acceptance of the updated Policy.
24. Limitation of Liability
Our liability for shipping-related issues is limited to the value of the purchased product.
We are not liable for:
- Indirect damages
- Consequential losses
- Loss of profits
- Business interruptions
- Emotional distress
25. Customer Responsibilities
Customers agree to:
- Provide accurate shipping details.
- Monitor shipment tracking.
- Comply with local import laws.
- Pay required customs duties.
- Respond promptly to carrier communication.
26. Communication
For shipping inquiries, please contact:
Email: shenfan2889@163.com
Please include:
- Order number
- Full name
- Detailed description of the inquiry
27. Final Acknowledgment
By placing an order through our website, you confirm that:
- You understand this Shipping Policy.
- You accept estimated delivery timelines.
- You acknowledge customs responsibilities.
- You accept risk transfer upon shipment.